[ARTICLE TITLE] NEW RESEARCH: Announcing our 2026 State of Digital Services readout and Q&A webinar next Thursday, 3/26. If you participated, use the link in the other email to register. If you missed the survey, you can still purchase a copy of the report and access to the webinar here! SIGN UP: The second quarter is almost here, and that means it's almost time for another Delphi pulse check. Make sure you're signed up to get the survey and private readout results. The survey goes live the...
16 days ago • 2 min read
TL;DR SURVEY CLOSING: The State of Digital Services 2026 survey closes Monday, 3/9. Be sure to participate before then to get access to the full report and live readout webinar. Agencies have largely stopped hiring entry-level and junior talent since 2022-23. That gap will show up later as a shortage of mid-level and senior practitioners. At the same time, AI is absorbing the kind of repetitive production work juniors used to do across coding, marketing, and design. Senior talent remains...
30 days ago • 3 min read
TL;DR The 2026 State of Digital Services Survey is live! Participate and get the results for free. We received more interest than expected in our new Revgen 2.0 service, so we will need to move to a waitlist for now. Join the list if you'd like to spend time on something OTHER than constant revgen challenges. AI is increasing pricing pressure, and discounting or “value engineering” scope often leaves clients with work that doesn't deliver the outcome they want. A Minimum Effective Engagement...
about 1 month ago • 6 min read
Building Reliable Revgen Machines Progress meetings suck when you're missing targets. They suck even more when it happens multiple times in a row. We've seen too many leadership teams have these conversations quarter after quarter for years now. So, we're designing a new service to help agency teams quickly find and fix key revgen issues. It includes a full review of an agency's: Leadership vision, alignment, and goals Positioninig Roles and responsibilities Brand Service mix Pricing...
about 2 months ago • 4 min read
Today’s Toughest Challenge I set out to write about today’s toughest agency challenges and got a bit carried away with the first one I came up with. Of course, it’s about the value agencies create and how they charge for it. This is something that’s so foundational and yet so misunderstood that it seems to be the root cause of most agency challenges. Not sure about pricing? Start with value. Who to hire? What’s the real value you’re delivering? Should you add a service? How’s it impact the...
2 months ago • 3 min read
TL;DR Leaders are kicking off 2026 with an aggressive push for new business, with many looking to systemize and streamline their revgen strategy and ops. If you’d like a leg up on improving your revgen strategy this year, check out our Agency Revgen Review. Alongside the rush for new clients, agencies are turning inward to streamline operations, with a considerable number of responses focused on improving internal processes and tools. Finally, there's a strong push for productization as...
3 months ago • 3 min read
TL;DR We're presenting our latest research on how agencies can increase client lifetime value with Tucows OpenSRS on 11/20! Last call for our Future of Web survey! Participate before it closes EOD Friday. (Delphi members, be sure to use your Delphi link from this morning's email) GatherUp hired us to do an independent study on the ROI potential of reputation management. We evaluated 91 digital agencies and benchmarked them against our industry standards to create a financial model that...
5 months ago • 5 min read
TL;DR Delphi's first paid survey is live! Agency leaders can sign up, get the quarterly pulse results, and participate in optional paid research opportunities. We target a compensation rate of ~$500/hr for valid leader responses. Planning for the future can be a luxury, but when you're ready, there are ways to do it that are more successful than others. The first issue is when agencies overindex on their core business lines without investing in future services. Instability in core agency ops...
5 months ago • 6 min read
TL;DR We're live with a new playbook to help agency leaders build a referral system that works. Thanks to GoDaddy for sponsoring, this playbook is free! The 4Q Agency Pulse Survey is closed, but we'll share the results with every Delphi member, regardless of participation status! This is a one-time thing for everyone to see what Delphi is all about. Sign up and get the results. There’s been a strong undercurrent of “wtf do we do next?” throughout the agency space this year. It's causing too...
6 months ago • 5 min read